Cancellation terms

Right of withdrawal

You have the right to revoke this agreement within fourteen days without giving any reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must contact us (Fine Food Royal, Inh. Jonas Rügemer, Mausohrweg 16, 12589 Berlin, tax no. 14617751357, USt.-identification number: DE-248581910) by means of a clear statement (e.B. a letter sent by post, fax or e-mail) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest one offered by us. standard delivery) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Sample withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

– To

Fine Food Royal
Inh. Jonas Rügemer
Mausohrweg 16
12589 Berlin

Tax number: 14617751357
Ust. identification number: DE-248581910

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for communication on paper)
  • Date


(*) Delete as applicable

Exclusion of revocation

However, the right of withdrawal does not exist in the case of distance contracts

• for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

• for the delivery of goods that can quickly spoil or whose expiry date would be quickly exceeded;

• for the delivery of newspapers, magazines or magazines with the exception of subscription contracts

The right of withdrawal expires prematurely in the case of distance contracts

• for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if the seal has been removed after delivery;